Cancellations of appointments must be requested 24 hours before the appointment time.

Failure to cancel your appointment in time may result in a $50.00 No Show Fee

This policy is in place to improve scheduling opportunities and encourage patients to call and cancel their appointments in a reasonable amount of time (24-hours when possible), which would allow for better use of patient, staff and physician time. Patients will be charged a “no-show” fee on the 2nd, and 3rd missed appointments, and dismissal from the practice may result after a subsequent no-show. 

First appointment as a New Patient

Attention New Patients when you book your first appointment and fail to come to that appointment or cancel within 24 hours, there will be no other appointments granted.  

(Dr. Hurmatov does not prescribe any narcotics and controlled medications.)

Regular Appointments

*** 1st Missed Appointment: The patient will receive a phone call informing them they missed their appointment and the chart will be flagged. The patient will be informed that another missed appointment, without notifying the practice, will result in a fee.

*** 2nd Missed Appointment: The patient will receive a phone call informing them that they have now missed two appointments without notice to the office and will be charged a fee.

*** 3rd Missed Appointment: The patient will receive a phone call informing them that their account has been flagged as habitual “no-shows” and that another missed appointment may result in dismissal from the practice. They will again be charged a fee.

MISSED DOUBLE APPOINTMENT (2 family members or more at the same time)

These patients will be restricted from scheduling double appointments in the future. The patient's file will be flagged. The family will be responsible for appropriate missed appointment fees per patient.

Please read the article in The Globe and Mail: "I've been billed for missing an appointment..."